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Denim Bag
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Return & exchange
We have a Returns & Exchanges Policy
At Cosmic Trio, your satisfaction matters to us. If something isn’t right with your purchase, we’re here to help with a smooth and transparent return or exchange process.
Please Note:
- Eoss Sale items are non-returnable and non-refundable only Exchange Available
Return Eligibility
You may request a return if the following conditions are met:
- The return request is raised within 72 hours of delivery
- The product is returned within 7 days from the date of delivery
- The item is unused, unworn, and unwashed
- All original tags and packaging are intact
Returns are accepted only in the following cases:
- Incorrect item received
- Damaged item received
- Quality-related issue
- Size-related issue
How to Initiate a Return
To request a return, please submit your request using the link below:
Return Portal:
https://cosmic-trio.myshopify.com/apps/return_prime
If you face any issues, feel free to contact us:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Customer Support Hours:Monday to Saturday, 9:30 AM – 6:00 PM
Refunds
Once we receive and inspect the returned item:
- If approved, the refund will be processed to your original payment method
- Refunds are completed within 7 business days after approval
Exchange Policy
Exchange Eligibility
- Exchange requests must be raised within 72 hours of delivery
- Items must be exchanged within 7 days from the date of delivery
- Products must be unused, unworn, and unwashed, with original tags and packaging intact
- Each product is eligible for only one exchange
How to Initiate an Exchange
To request an exchange, please use the same portal:
Exchange Portal:
https://cosmic-trio.myshopify.com/apps/return_prime
For assistance:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Support Hours:Monday to Saturday, 9:30 AM - 6:00 PM
Processing Exchanges
- Once your returned item is received and inspected, we will notify you of the exchange approval
- The replacement item will be shipped within 7 business days of receiving the returned product
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer care team within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
Contact Information
For any questions related to returns or exchanges, reach out to us at:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Support Hours:Monday to Saturday, 9:30 AM – 6:00 PM
Registered Address: E-110, Galaxy Garments Industries Pvt. Ltd.
7 day hassle-free return / exchange policy. Read More.
Shipping information
Returns & Exchanges Policy
At Cosmic Trio, your satisfaction matters to us. If something isn’t right with your purchase, we’re here to help with a smooth and transparent return or exchange process.
Please Note:
- Eoss Sale items are non-returnable and non-refundable only exchange available
Return Eligibility
You may request a return if the following conditions are met:
- The return request is raised within 72 hours of delivery
- The product is returned within 7 days from the date of delivery
- The item is unused, unworn, and unwashed
- All original tags and packaging are intact
Returns are accepted only in the following cases:
- Incorrect item received
- Damaged item received
- Quality-related issue
- Size-related issue
How to Initiate a Return
To request a return, please submit your request using the link below:
Return Portal:
https://cosmic-trio.myshopify.com/apps/return_prime
If you face any issues, feel free to contact us:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Customer Support Hours:Monday to Saturday, 9:30 AM – 6:00 PM
Refunds
Once we receive and inspect the returned item:
- If approved, the refund will be processed to your original payment method
- Refunds are completed within 7 business days after approval
Exchange Policy
Exchange Eligibility
- Exchange requests must be raised within 72 hours of delivery
- Items must be exchanged within 7 days from the date of delivery
- Products must be unused, unworn, and unwashed, with original tags and packaging intact
- Each product is eligible for only one exchange
How to Initiate an Exchange
To request an exchange, please use the same portal:
Exchange Portal:
https://cosmic-trio.myshopify.com/apps/return_prime
For assistance:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Support Hours:Monday to Saturday, 9:30 AM - 6:00 PM
Processing Exchanges
- Once your returned item is received and inspected, we will notify you of the exchange approval
- The replacement item will be shipped within 7 business days of receiving the returned product
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer care team within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
Contact Information
For any questions related to returns or exchanges, reach out to us at:
- Email:customercare@cosmictrio.com
- Phone:+91-9582848341
- Support Hours:Monday to Saturday, 9:30 AM – 6:00 PM
Registered Address: E-110, Galaxy Garments Industries Pvt. Ltd.
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Denim Bag
Rs. 1,499.00
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Frequently Asked Questions
You can check our size chart on each product page to find your perfect fit. If you’re between sizes, we recommend choosing based on your preferred fit—size up for a relaxed fit or size down for a more fitted look.
Fabric details are mentioned on every product page. We carefully choose materials that are comfortable, stylish, and suitable for everyday wear, keeping both quality and comfort in mind.
Yes, eligible products can be exchanged within our exchange window, provided they are unused and have original tags attached.
We offer easy returns/exchanges on eligible products within the mentioned return window after delivery. The item should be unused, with original tags and packaging intact. Please check our return policy page for full details.
Shipping charges, if applicable, will be shown at checkout before payment. We also offer free shipping on eligible orders or during special promotions.
