Refund policy

Returns & Exchanges Policy

At Cosmic Trio, your satisfaction matters to us. If something isn’t right with your purchase, we’re here to help with a smooth and transparent return or exchange process.

Return Eligibility

You may request a return if the following conditions are met:

The return request is raised within 72 hours of delivery
The product is returned within 7 days from the date of delivery
The item is unused, unworn, and unwashed
All original tags and packaging are intact

Returns are accepted only in the following cases:

Incorrect item received
Damaged item received
Quality-related issue
Size-related issue

Please Note:

Clearance Sale items and gift cards are non-returnable and non-refundable
Shipping charges are non-refundable
A return shipping fee of ₹100 will be borne by the customer, except in cases of damaged or incorrect items

How to Initiate a Return

To request a return, please submit your request using the link below:

Return Portal:
https://cosmic-trio.myshopify.com/apps/return_prime

If you face any issues, feel free to contact us:

Email: customercare@cosmictrio.com
Phone: +91-9582848341
Customer Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM

Refunds

Once we receive and inspect the returned item:

If approved, the refund will be processed to your original payment method
Refunds are completed within 7 business days after approval

Exchange Policy

Exchange Eligibility

Exchange requests must be raised within 72 hours of delivery
Items must be exchanged within 7 days from the date of delivery
Products must be unused, unworn, and unwashed, with original tags and packaging intact
Each product is eligible for only one exchange

How to Initiate an Exchange

To request an exchange, please use the same portal:

Exchange Portal:
https://cosmic-trio.myshopify.com/apps/return_prime

For assistance:

Email: customercare@cosmictrio.com
Phone: +91-9582848341
Support Hours: Monday to Saturday, 9:30 AM - 6:00 PM

Processing Exchanges

Once your returned item is received and inspected, we will notify you of the exchange approval
The replacement item will be shipped within 7 business days of receiving the returned product

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer care team within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Contact Information

For any questions related to returns or exchanges, reach out to us at:

Email: customercare@cosmictrio.com
Phone: +91-9582848341
Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM

Registered Address: E-110, Galaxy Garments Industries Pvt. Ltd.

COSMIC TRIO