Privacy policy

Privacy Policy

At Cosmic Trio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or shop on www.cosmictrio.com.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information to provide a seamless shopping experience:

Personal details such as name, email address, phone number, billing and shipping address
Order and payment-related information (payment details are processed securely by authorized payment gateways; we do not store card details)
Communication history with our customer support team

How We Use Your Information

Your information is used strictly for:

Processing and fulfilling orders
Providing customer support and service updates
Managing returns, exchanges, and refunds
Improving website functionality and user experience
Sending promotional offers, updates, or newsletters (only if you opt in)

We do not use your data for unauthorized marketing or profiling.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties
Your information is shared only with trusted service providers (such as logistics partners or payment gateways) strictly for order fulfillment
Information may be disclosed if required by law, government authorities, or for fraud prevention and security purposes

Cookies & Tracking

Our website may use essential cookies required for basic website functionality (such as cart and checkout operations)
We do not use cookies for demographic profiling or unauthorized tracking
You may choose to disable cookies through your browser settings, though this may affect certain website features

Consent & Communication

Any new or additional use of your personal data will be done only with your prior consent
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option in emails

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or updates to your data
Request deletion of your personal information (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

Policy Updates

Cosmic Trio reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website indicates acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to your privacy or personal data, please reach out to us:

Email: customercare@cosmictrio.com
Phone: +91-9582848341
Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM

COSMIC TRIO