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Cosmic Trio - Return & Exchange Policy

At Cosmic Trio, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we're here to help with our return and exchange policy.

Return Policy

Eligibility for Returns:

Items must be returned within 7 days from the date of delivery.

Return request should be raise within 72 Hours after receiving the product.

Items must be unused, unworn, and unwashed, with all original tags and packaging intact.

Sale items and gift cards are non-returnable and non-refundable, Also Shipping charges are non refundable.

Return Process: 

Eligibility for Return:

Returns are accepted only in the following cases:

  • Incorrect article received

  • Damaged article received

  • Article has a quality issue

  • Article has a size issue

Note:
Return shipping cost of ₹100 will be borne by the customer, unless the return is due to damaged article. 

How to Initiate a Return

To request a return, please use the following link:

https://cosmic-trio.myshopify.com/apps/return_prime

If you face any issues, contact us at:

Refunds:

Once we receive and inspect your returned item, If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchange Policy

Eligibility for Exchanges: 

Items must be exchanged within 7 days from the date of delivery.

Exchange request should be raise within 72 Hours after receiving the product.

Please note that a product can only be exchanged once.

Items must be unused, unworn, and unwashed, with all original tags and packaging intact.

Sale items and gift cards are non-exchangeable.

Exchange Process:

To initiate an exchange, please use the following link:

https://cosmic-trio.myshopify.com/apps/return_prime

If you face any issues, contact us at:

Processing Exchanges:

Once we receive and inspect your item for exchange, we will notify you of the approval of your exchange.

The new item will be shipped out within 7 business days of receiving the returned item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.

Contact Information

For any questions or concerns regarding our return and exchange policy, please contact us at:

Address: E-110 Galaxy Garments Industries Pvt Ltd

Thank you for shopping with Cosmic Trio! We appreciate your business and aim to provide you with the best service possible.